1 month ago
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The Jamaica Football Federation (JFF) has come under heavy criticism for the broadcast quality of its JFF Live YouTube channel which streamed the first friendly international game between the Reggae Boyz and Trinidad and Tobago’s Soca Warriors at the Montego Bay Sports Complex on Thursday night.
The game signalled the launch of the federation’s JFF Live YouTube channel, where subscribers can watch live Jamaica games for a fee.
However, after Thursday’s experience subscribers were left disappointed with many calling for a refund.
One of the Reggae Boyz’s biggest fans, YouTube personality Ryan LFC, who hosted a watch party on his channel encouraged fans at the start of his live feed to support the JFF and subscribe to the channel. However, before the game even got under way there were complaints about the constant problems with the feed and Ryan LFC was livid.
“One thing for sure. The JFF have to improve on the camera and all of those stuff,” he stated. “Paying so much money for all of the membership. It is not a joke thing. The JFF have to step up their thing. They say $16 Canadian to see the game and I am paying that $16. They have to step it up.”
As the game continued and with the problem persisting it drew the wrath of subscribers, with many coming to the conclusion that the federation rushed the process.
“If they want to put thing behind pay-per-wall (view). They have to be do it properly. Nothing can be freezing. Everything have to be smooth. It has to be professional and we are calling on (appealing to) general secretary Dennis Chung,” Ryan LFC commented.
“If the quality is not good I will unsubscribe from the JFF Live YouTube channel. The JFF have to get their thing together. You can’t charge $16 and the thing is not up to standard,” he lamented.
DISAPPOINTMENT
In some of the comments on the JFF Live feed, subscribers expressed disappointment and demanded refunds.
“Worst thing eno, dem make sure the money cyah (can’t) refund,” one commented.
“Want back my £8.99” an England-based subscriber wrote.
“Mi want a refund now,” said another.
“They rushed it. But it is a trial stage. Teething stage. But the truth is you can’t teething stage with people money like that,” another said.
The JFF, in a release yesterday, expressed its appreciation to supporters who watched the game on its YouTube Channel JFF Live, while declaring that the launch was a successful one, with more than their expected target being achieved.
However, it admitted that there were technical difficulties with the live stream and promised that those issues will be rectified for the second game tomorrow.
“We have received feedback from our supporters on YouTube that there were some streaming issues with the second half, and we sincerely apologise for this.
“We would like to assure our supporters that this had to do directly with the quality from the service provider.
“We will be making some adjustments for the game on Sunday to try to mitigate any recurrence,” it read.
It noted also that’s it is normal for Caribbean viewers to encounter VPN access troubles, and that they will remove the VPN requirement for those users for Sunday’s match.
“We understand for our viewers in the Caribbean that gaining access to a VPN was an issue. So for the game on Sunday, we will ensure that our viewers, especially in Jamaica, will not need a VPN,” it added.
English (US) ·