Cedric Stephens | The moment of truth after disaster

In my previous column, 'The link between claims delay and disaster recovery’, I examined how slow claims settlement can stall economic and social recovery after catastrophic events. Delays do not just affect balance sheets; they disrupt lives, prolong suffering, and erode confidence in the insurance system.
This follow-up explores what happens next — the decisive point when insurers and policyholders finally engage. In insurance, this is the moment of truth.