The outsourcing firm HGS generated US$5.86 million or about $900 million in sales in Jamaica over April to June, a 17-per-cent slide that was due in part due to the parent company’s divestment of its healthcare business amid transition towards higher-end AI clients, company filings indicate.
That said, the company continues to grow and increased its headcount internationally.
HGS or Hinduja Global Solutions reported that its India, Philippines and Jamaica operations “showed strong growth from existing accounts”.
The company operates across 55 delivery centres in seven countries. During the June quarter, the group generated US$117.3 million, up from US$108.6 million a year earlier. Jamaica contributed five per cent or US$5.86 million, down from US$7.06 million.
HGS announced the sale of its healthcare business last August in a US$1.2 billion deal that was reportedly concluded in January. The service employed over 20,000 across four geographies – India, the Philippines, United States and Jamaica – and recorded revenues of approximately US$400 million in fiscal year 2021, the company said.
HGS has a workforce of 48,750 worldwide and generates annual revenue of more than US$750 million. Jamaica and the US, which are bundled together, employ 10,150 people. India employs the largest block of 21,220 workers.
In Jamaica, Hinduja is one of more than 100 companies that operate within the outsourcing sector. The sector currently employs some 50,000 workers, up from 38,400 in 2020 when the pandemic started. The growth was attributed in part to the ability for the sector to adapt through remote work arrangements.