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Massy Gas in Jamaica plans to fully roll out its generative AI solution aimed at improving delivery times and other efficiencies, according to its parent company’s annual report.
The initiative forms part of a wider AI push by parent company Massy Holdings to integrate mostly ChatGPT, but also other platforms, across the group.
“In Jamaica, the launch of Angie AI, a next-generation digital assistant, marked a significant milestone in the segment’s digital transformation journey,” Massy stated in its annual report.
Massy Gas operates locally under both the Gas Pro brand, acquired from Shell two decades ago, and the IGL brand, acquired in 2023. Angie AI was introduced in August 2025, with full roll-out scheduled for the 2026 financial year.
In Jamaica, Massy Gas provides islandwide distribution of liquefied petroleum gas (LPG) to residential and commercial customers. LPG remains a major fuel source for cooking, heating, power generation, and manufacturing. The Jamaica operations generated TT$790 million (J$18.5 billion) in revenue in 2025. The acquisition of IGL created the island’s largest LPG network.
Massy Holdings, headquartered in Trinidad & Tobago, said the initiative will allow Massy Gas Products to leverage data as a consumer insight asset – providing intelligence to enhance service delivery, optimise marketing strategies, and deepen relationships.
The roll-out aims to automate dispatch and real-time delivery tracking; improve complaint management and escalation; secure customer preferences and addresses; enable seamless invoicing; provide mobile support for drivers and dispatchers; and introduce structured performance surveys.
Massy Holdings employs over 13,000 people across more than 60 operating companies in eight countries. The group is betting on AI to gain a competitive edge, even as it recognises AI as a top risk going forward. That’s due to its potential cybersecurity threats, and AI data generation “misfires”.
At the corporate level, Massy plans to integrate generative AI into monthly and quarterly business reviews to improve forecast accuracy, scenario analysis, and operational accountability. In retail, construction is under way on its second robotics- and AI-driven distribution centre, designed to boost efficiency in food and pharmaceutical distribution.
“In the fourth quarter, we started group-level partnership conversations with OpenAI and Workday — global leaders in their space. This will allow us to build one of the most modern and globally competitive leadership and culture enablement systems, alongside generative AI and analytics platforms, to more systematically manage our organisations,” Massy noted.
The group is applying AI across productivity, customer experience, logistics, inventory management, and supply chain resilience.
Looking ahead, Massy said integrated resource planning in 2026 will accelerate its technology, digital, and AI agenda to enhance efficiency, deepen customer engagement, and strengthen competitiveness across all markets. Investments will focus on deploying AI-driven analytics, robotics, and automation to optimise inventory management, streamline logistics, and improve on-shelf availability.
Financially, the group reported profit of US$116.6 million on revenue of US$2.37 billion to September 2025, compared with US$106.9 million profit on US$2.31 billion revenue a year earlier.
Massy is explicitly leveraging advanced digital tools, including generative AI, to strengthen business decisions, improve productivity, and elevate customer experiences. AI-driven insights are helping the group better understand consumer behaviour, tailor offerings, and enhance service quality across retail, automotive, and financial services.
To achieve these objectives, Massy has partnered with OpenAI (ChatGPT), Workday (human capital management), and IDB Invest to integrate AI and digital transformation into operations. More than 13,000 employees are being trained in digital literacy and responsible AI use, embedding AI into company culture. AI is also incorporated into Massy’s enterprise risk framework, including cybersecurity and operational resilience.
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