6 months ago
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Scotiabank is seeking to refute claims of widespread fraud targeting its clients while at the same time moving to replace the debit cards of some customers.
The bank is reacting to news from the National Security Operations Centre, NSOC, on Thursday. The NSOC issued a critical alert regarding an ongoing scam targeting Scotiabank customers.
Chevon Campbell, tells us more.
On Thursday, the National Security Operations Centre, NSOC, reported that fraudsters have compromised debit and credit cards of some Scotiabank customers, using them to set up unauthorised Google Pay accounts and make small purchases.
The NSOC says no formal complaints have yet been filed with the Cyber Incident Response Team, CIRT, or the Jamaica Cyber Incident Response Team, JaCIRT. However, it says anecdotal evidence suggests the scam is becoming widespread.
In a follow-up response on Friday, Scotiabank says these reports are incorrect. The statement says regrettably, cyber security incidents are a reality of banking in a digital age.
While the bank confirmed a recent fraud attempt affecting some debit cardholders, it says it is not widespread. It adds that the recent fraud is not related to credit cards and not directly related to Google Pay.
Scotiabank says it continuously monitors and assesses potential threats through its Fraud Monitoring Unit.
It says the bank has made significant investments in cyber protection, and the vast majority of fraud attempts are diverted.
However, in a separate email sent to some customers, Scotiabank stated it has come to their attention that their Scotiabank debit card information may have been compromised.
The email says while there is no evidence of any fraudulent activity, the bank is replacing their debit cards as an early renewal.
The email received by some customers says the new Scotiabank card will be mailed to them and should arrive next week.
It’s urging those customers to activate it immediately upon receipt to reduce the risk of fraud.
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