Yaneek Page | BPO Transition: Balancing Investor Realities with Economic Necessity

In May 2024, I issued a stark warning in this column: Jamaica was standing directly in the pathway of a technology-driven economic tremor. I cautioned that our heavy national reliance on outsourced North American call-centre jobs left our economy acutely vulnerable. Just over two years later, the tremors are at our shores, and the signs aren’t confined to international headlines. Sector Leaders Under Pressure