Arajet becomes first Caribbean airline to implement Sunflower Program for passengers with hidden disabilities

Arajet, the Dominican flag airline, has announced its incorporation into the international Hidden Disabilities Sunflower program, becoming the first airline in the Dominican Republic and the Caribbean to implement the globally recognized initiative that promotes inclusion and support for people with non-visible disabilities.

With the partnership, Arajet said it is reinforcing its commitment to building a more accessible and inclusive travel experience, ensuring passengers feel understood, respected, and supported throughout their journey.

The Hidden Disabilities Sunflower program uses an international symbol known as the Sunflower Lanyard, allowing individuals to discreetly communicate that they may need additional time, support, or understanding during travel processes. By wearing the symbol, Arajet’s team — trained under the program — will provide empathetic assistance, including clear guidance, more flexible timing, and access to quiet spaces when needed.

Airline officials said implementing the initiative will help respectfully identify passengers who may require additional assistance, improve the experience at multiple touchpoints, and strengthen an organizational culture centered on empathy and inclusion.

“At Arajet, we firmly believe that flying should be an accessible experience for everyone, without exception. Our incorporation into Hidden Disabilities Sunflower is a significant step toward more inclusive aviation, where every passenger feels respected and supported. This program allows us to continue advancing our purpose of democratizing the skies, always putting people at the center of everything we do,” said Ivanna Lajara, VP of Culture and HR Management at Arajet.

Flávia Cahu Callafange, Regional Director for Latin America at Hidden Disabilities Sunflower, welcomed the move, highlighting its broader impact on the aviation industry.

“Arajet’s initiative is an inspiring step toward more inclusive and conscious aviation. From Hidden Disabilities Sunflower Latin America, we celebrate this genuine commitment to people with non-visible disabilities, promoting empathy, respect, and a better experience for all passengers. We congratulate Arajet for leading with purpose and for being part of this global movement that transforms the way we travel,” Callafange said.

With the initiative, Arajet joins a growing global network of organizations committed to inclusion, helping raise service standards in aviation and contributing to the development of a more accessible and people-centered travel industry.