2 weeks ago
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Hyatt Hotels has announced the temporary suspension of operations at eight of its partner resorts in Jamaica following extensive damage caused by Hurricane Melissa, the Category 5 storm that devastated the island earlier this week.
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The company said all affected properties will remain closed until January 31, 2026, as assessments and recovery efforts continue.
In a statement, Hyatt said the decision was made “in light of the damage experienced by our hotels in Jamaica,” adding that the company’s immediate priority is the “wellbeing and comfort of guests and employees” as recovery operations get underway.
“We are conducting a detailed assessment to determine the extent of the physical damage to all the properties,” the company said in a release. “Our focus is now on supporting our employees, guests, and surrounding communities as Jamaica begins the long road to recovery.”
The following resorts will remain closed for reservations through January 31, 2026:
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Breathless Montego Bay Resort & Spa
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Dreams Rose Hall Resort & Spa
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Hyatt Zilara Rose Hall
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Hyatt Ziva Rose Hall
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Secrets St. James Montego Bay
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Secrets Wild Orchid Montego Bay
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Jewel Grande Montego Bay Resort & Spa
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Zoëtry Montego Bay Jamaica
Hyatt also announced it would waive cancellation fees for reservations during the suspension period. Guests who made pre-paid bookings will receive full refunds within ten business days.
The hospitality giant said it is now working closely with local partners to provide aid and support to surrounding communities affected by the storm.
Hurricane Melissa has caused widespread destruction across Jamaica, crippling essential services and damaging hotels, supermarkets, hospitals, and small businesses. While the full extent of the damage is still being assessed, government and relief agencies continue to lead recovery and rebuilding efforts in some of the hardest-hit parishes.
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